Cancellation & Refund Policy

Last updated: 3/30/2026

Thank you for choosing Yello Bello. We strive to provide the best 3D printing service and products. Since our products are generally made-to-order and custom manufactured, our cancellation and refund policies are strictly enforced to cover material and operational costs. Please read the full terms below.

1. Order Cancellation Policy

We understand that circumstances may change after placing an order. However, because our automated systems begin processing your 3D print request shortly after submission, the window for cancellations is limited.

• Standard Cancellation Window: You may cancel your order strictly Within 2 hours. During this window, you will receive a 100% full refund to your original payment method.
• Post-Window Cancellations: Orders cannot be cancelled after the Within 2 hours cutoff. At this point, filament, machine time, and operator resources have already been allocated to your custom print, and production has likely commenced.
• How to Cancel: To request a cancellation, you must email us immediately at support@yellobello.com with your Order ID in the subject line. Timestamps on the email will be used to verify if the request falls within the allowed window.
• Cancellation by Us: We reserve the right to cancel orders if the uploaded 3D file is unprintable, violates our Terms and Conditions, or if we suspect fraudulent activity. If we cancel your order under normal circumstances (e.g., unprintable file), you will receive a full refund.

2. Refund & Return Policy

Unlike mass-produced consumer goods, custom 3D printed models are bespoke creations. Therefore, our refund policy works differently than standard retail stores.

• General Refunds: According to our store policy, refunds are generally provided only when delivery is not done. This means if the package was never delivered to your address, you are eligible for a full refund.
• No "Change of Mind" Returns: We do not offer refunds or returns if you simply change your mind, ordered the wrong size/color by mistake, or do not prefer the final look of the print (provided it matches your provided specifications or our standard tolerances).
• Defective or Damaged Products: If your item arrives broken due to transit damage, or if there is a severe manufacturing defect (e.g., severe layer shifts, structural failure not caused by the model's design), please contact us within 48 hours of delivery. Include clear photographs of the package, the shipping label, and the damaged item. We will offer a free replacement or a refund at our discretion.

3. Missing Packages

If your tracking information shows as "Delivered" but you have not received your package, please check with neighbors, building management, and local post offices. If the package cannot be located after 3 business days from the marked delivery date, please contact us. While we are not strictly liable for packages stolen after delivery, we will assist you in filing a claim with the courier.

4. Refund Processing Timeline

If a refund is approved by our support team, the following process applies:

• Your refund will be initiated immediately on our end.
• The refund will automatically be credited back to your original method of payment via Razorpay.
• It typically takes 7-10 days for the funds to reflect in your bank account, credit card, or UPI wallet, depending on your financial institution's processing times.

If you haven't received a refund in the specified time, first check your bank account again. Then contact your credit card company or bank, as there is often some processing time before a refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at support@yellobello.com.